Contact us at +352 26 37 85 98

General conditions of sale

Effective 01/04/2024

ARTICLE 1 - Scope of application

These General Terms and Conditions of Sale (‘GTCS’) apply, without restriction or reservation, to all sales made by the Seller to non-professional buyers (‘the Customer’) who wish to purchase the products offered for sale (‘the Products’) by the Seller on the https://www.alphagem.eu website. The Products offered for sale on the site are as follows:

Marketing of gemmotherapy products

The main characteristics of the Products, and in particular the specifications, illustrations and indications of the dimensions or capacity of the Products, are presented on the https://www.alphagem.eu website, which the Customer is required to read before ordering.
The choice and purchase of a Product are the sole responsibility of the Customer.
Product offers are subject to availability, as specified when the order is placed.

These General Terms and Conditions of Sale are accessible at all times on the https://www.alphagem.eu website and shall prevail over any other document.
The Customer declares that he/she has read these GTC and accepted them by ticking the appropriate box before placing an order online at https://www.alphagem.eu. In the absence of proof to the contrary, the data recorded in the Vendor's computer system constitutes proof of all transactions concluded with the Customer.

 

The Vendor's contact details are as follows :


ALPHAGEM INTERNATIONAL, SA
76 Route de Luxembourg, L-4972 DIPPACH (Luxembourg)
Email : secretariat@alphagem.eu
Telephone : 00352 26 37 85 98

ARTICLE 2 – Price

The Products are supplied at the current prices shown on the https://www.alphagem.eu website when the order is registered by the Seller.
Prices are expressed in Euros and include VAT unless otherwise stated.
The prices take into account any discounts granted by the Seller on the https://www.alphagem.eu website.
These prices are firm and non-revisable during their period of validity, but the Seller reserves the right, outside their period of validity, to modify the prices at any time.

The prices do not include the costs of processing, dispatch, transport and delivery, which are invoiced in addition, under the conditions indicated on the site and calculated before the order is placed.
The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.
An invoice will be drawn up by the Vendor and sent to the Customer as soon as the products ordered have been dispatched from the customer area on the site.

ARTICLE 3 – Commands

It is the Customer's responsibility to select the Products they wish to order on the https://www.alphagem.eu website.

Product offers are valid as long as they are visible on the site, within the limit of available stocks.
The sale will only be considered valid once the price has been paid in full. It is the Customer's responsibility to check the accuracy of the order and to report any errors immediately.
Any order placed on the https://www.alphagem.eu website constitutes the formation of a distance contract between the Customer and the Vendor.
The Vendor reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.
The Customer will be able to follow the progress of his/her order on the website.

Any cancellation of the order by the Customer will only be possible before delivery of the Products (independently of the provisions relating to the application or non-application of the legal right of withdrawal).

ARTICLE 3 Bis – Customer area - Account

In order to place an order, the Customer is invited to create an account (personal space).
To do this, they must register by filling in the form provided at the time of ordering and undertake to provide truthful and accurate information concerning their contact details, in particular their email address.
The Customer is responsible for updating the information provided. They are advised that they can change this information by logging into their account.
In order to access their personal space and order history, Customers must identify themselves using their email address and the password they set when they registered, which are strictly personal. In this respect, the Customer undertakes not to divulge them in any way. If they do, they will remain solely responsible for any use made of them.
The Customer may also request to unsubscribe by going to the dedicated page in their personal space or by sending an email to: secretariat@alphagem.eu. This will take effect within a reasonable period of time.

In case of non-compliance with the general conditions of sale and/or use, the site https://www.alphagem.eu will have the possibility to suspend or even close the account of a customer after formal notice addressed by electronic means and left without effect.
Any account deletion, for whatever reason, results in the pure and simple deletion of all personal information of the Customer.
Any event due to a case of force majeure resulting in a malfunction of the site or server and subject to any interruption or modification in case of maintenance, does not engage the responsibility of the Seller.
The creation of the account entails the acceptance of these general conditions of sale.

ARTICLE 4 – Payment terms

The price is paid by means of secure payment in accordance with the following terms:

  • payment by credit card

The price is payable by the Customer in full on the day of placing the order.

Payment data is exchanged in encrypted mode thanks to the protocol defined by the authorised payment service provider involved for banking transactions carried out on the site https://www.alphagem.eu.

Payments made by the Customer will only be considered final after actual collection of the sums due by the Seller.

The Seller shall not be obliged to deliver the Products ordered by the Customer if the latter does not pay the full price in accordance with the above conditions.

ARTICLE 5 – Deliveries

The Products ordered by the Customer will be delivered in Belgium as well as in Switzerland, metropolitan France, Luxembourg, Germany and the Netherlands.

Orders are processed from Monday to Friday, excluding public holidays. Orders are processed and shipped the day after the order. Except in particular cases or if one or more Products are not available, the Products ordered will be delivered in a single delivery.
The Seller undertakes to make its best efforts to deliver the products ordered within 72 hours.

The Customer is obliged to check the condition of the delivered products. It has a maximum of 24 hours from delivery to make complaints by email or mail, accompanied by all supporting documents (photos in particular). After this period and failing to have complied with these formalities, the Products will be deemed compliant and free of any apparent defect and no claim can be validly accepted by the Seller.
The Seller will refund or replace as soon as possible and at its own expense, the delivered Products whose defects of conformity or apparent or hidden defects have been duly proved by the Customer.

ARTICLE 6 – Right of withdrawal

According to the terms of article L222-9 and L222-10 of the Consumer Code.

In principle, the consumer has a period of time to withdraw from a distance contract or a contract outside an establishment. It does not need to give a reason for its decision.

Exception:

  • Goods customized, manufactured or prepared especially for the consumer.

We guarantee the quality of all items sold on our site. In accordance with the legislation in force for distance selling, if you are not completely satisfied with your purchase, you have the possibility to return the goods intact, the packaging of products that have not been opened and without indication of reason within 7 days of its receipt to obtain a rapid exchange or refund.

We will refund or exchange within 10 working days after receipt and verification of the goods. The return cost will also be at our expense in case of error on our part. Items must be carefully packed.

Alphagem International s.a. will be obliged to refuse damaged or already used items.

Masterpieces that are considered as customized products cannot be cancelled or returned.

ARTICLE 7 – Seller's Liability – Warranties

The Products supplied by the Seller benefit from:

  • of the legal guarantee of conformity, for defective products, damaged or damaged or not corresponding to the order,
  • of the legal guarantee against hidden defects resulting from a material defect, of design or manufacture affecting the products delivered and rendering them unsuitable for use.

ARTICLE 8 – Personal Data

The Customer is informed that the collection of his personal data is necessary for the sale of the Products by the Seller as well as their transmission to third parties for the purpose of delivery of the Products. These personal data are collected solely for the execution of the sales contract.

8.1 Collection of personal data

The personal data collected on https://www.alphagem.eu are as follows :

Account opening
When creating the Customer / user account:
Full names, addresses, telephone numbers and e-mail addresses.

Payment
As part of the payment of the Products offered on the site https://www.alphagem.eu, it records financial data relating to the bank account or credit card of the Customer/user. This credit card number is used for the management of said order and is in no case retained for a subsequent payment.

8.2 Recipients of personal data

Personal data are reserved for the sole use of the Seller and its employees.