Contact us at +352 26 37 85 98

GENERAL TERMS AND CONDITIONS OF SALE

Effective as of 09/12/2025

Table of Contents

Preamble

ARTICLE 1 – Product prices

Article 1bis – Special offers

ARTICLE 2 – Terms of payment

ARTICLE 3 – Orders

ARTICLE 3 Bis – Customer area – Account

ARTICLE 4 – Deliveries

ARTICLE 5 – Right of withdrawal

ARTICLE 6 – Seller's Liability – Warranties

ARTICLE 7 – Personal Data

ARTICLE  8 – Intellectual Property Notice

ARTICLE 9 – Competent Courts

ARTICLE 10 – Severability Clause

Contact

Preamble 

These General Terms and Conditions of Sale (hereinafter referred to as ‘GTC’) apply, without restriction or reservation, to all sales concluded by the Seller. These GTC are available at any time on the website https://www.alphagem.eu and shall prevail over any other document. The Customer declares that they have read and accepted these GTC by ticking the box provided for this purpose before completing the online order process on the website https://www.alphagem.eu. Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.

The products offered for sale are those listed on the website on the day of consultation, subject to availability. Each product is accompanied by a detailed description enabling the consumer to ascertain its essential characteristics.

The choice and purchase of a Product are the sole responsibility of the Customer. The main characteristics of the Products, in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the website https://www.alphagem.eu, which the customer is required to read before ordering.

The creation of an account implies acceptance of these GTCS.

 

Definition of Terms 

‘Customers or Customer’ means natural or legal persons wishing to purchase the products offered for sale. 

‘Consumers or Consumer’ means natural persons who have purchased Alphagem products.

‘Products’ means products offered by the Seller on the website https://www.alphagem.eu.

‘The Seller’ means the company ALPHAGEM INTERNATIONAL S.A.

 

ARTICLE 1 – Product prices

All prices listed on our Website are in euros (€1) and include all taxes unless otherwise stated, excluding any preparation/personalisation or delivery costs.

If additional processing, preparation, personalisation, shipping, transport or delivery costs apply, you will be informed of this when finalising your order, before you have to confirm it.

The prices take into account any discounts that may be granted by the Seller on the website https://www.alphagem.eu. These prices are firm and non-revisable during their period of validity. The Seller reserves the right to modify these prices at any time outside the period of validity. Product offers are subject to availability, as specified when the order is placed.

The payment requested from the Customer corresponds to the total amount of the purchase, including these additional costs, which are debited in euros (€). An invoice is issued by the Seller and sent to the Customer by email, post or as an attachment to the order as soon as the products ordered are dispatched.

The Website lists a large number of products and it is possible that, despite our best efforts, the price of some products listed on our Website may be incorrect. As part of our shipping procedure, we check prices. If we find that the correct price of a product is lower than the price listed on the Website, we will charge the lower amount and refund the difference, if applicable. If the correct price of a product is higher than the price listed on the Website, we will charge the listed price. However, if we believe that the pricing error was obvious and you could reasonably have identified it as a pricing error, we reserve the right to contact you to ask if you wish to purchase the product at the correct price, failing which we reserve the right to cancel your order.

Legal entities: Full payment for your order will be made at the time of shipment of the products, except for rare products and pre-orders (for which payment may be requested before shipment of the products, at the time you place the order).

 

Ownership and risk of products

Ownership of the products will be transferred to you when we have received payment in full for these products. The risk will be transferred to you when you (or any third party other than the carrier identified by you) take physical possession of the products.

Use of products

Consumer orders only: Products purchased on the Site are exclusively reserved for personal and private use (which may include use as gifts). In particular, it is prohibited to resell the products or use them for commercial or professional purposes.

Legal entities: You acknowledge that only products purchased from the professional section of the Site may be resold.

 

Article 1bis - Special offers

Product offers are valid as long as they are visible on the website, while stocks last. We may occasionally offer special offers on our Website. Each promotional offer will have its own specific terms and conditions. However, unless otherwise specified in an offer, the following terms and conditions will apply to all promotional offers on the Website:

  • A promotional code can only be used once, by a single user.

  • A promotional code must be used before the expiry date of the promotional offer concerned.

  • Promotional codes cannot be used in conjunction with any other code or offer entitling the user to a discount.

  • Promotional codes cannot be exchanged for cash and cannot be used to purchase multiple products.

  • Promotional codes cannot be sold, transferred, copied, reproduced or modified.

  • We reserve the right to publish a list of products excluded from one or more promotional offers, and to amend this list during the period of the offer(s).

  • We reserve the right to modify the terms and conditions of any promotional offer when circumstances beyond our control make it unavoidable.

ARTICLE 2 – Terms of payment

The price is paid by secure payment, by credit card in cash by the Customer, in full on the day the order is placed.

Payment data is exchanged in encrypted mode using the protocol defined by the approved payment service provider involved in banking transactions carried out on the website https://www.alphagem.eu.

Payments made by the Customer shall only be considered final after the Seller has actually received the sums due.

The Seller shall not be obliged to deliver the Products ordered by the Customer if the latter does not pay the price in full under the conditions indicated above.

 

ARTICLE 3 – Orders

It is the Customer's responsibility to select the Products they wish to order on the website https://www.alphagem.eu.

The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to check the accuracy of the order and to report any errors immediately.

Any order placed on the website https://www.alphagem.eu constitutes the formation of a distance contract between the Customer and the Seller.

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute regarding payment for a previous order.

The Customer may track the progress of their order on the website and the delivery according to the services available from the transport company.

Any cancellation of the order by the Customer will only be possible before delivery of the Products (regardless of the provisions relating to the application or non-application of the legal right of withdrawal).

The hardware and software required to access the Internet and the Website are the responsibility of the Website users.

Except in the event of a breach by us of one of our obligations, we shall not be liable for any loss or damage (direct or indirect) resulting from or in connection with :

  • Access to or inability to access the Website;

  • Any content displayed on the Website (including, in particular, the accuracy and updating of the Website content);

  • Any use of a product purchased on the Website that is not in accordance with the intended purpose of that product;

  • And more generally for any loss or damage (direct or indirect) for which we are not responsible, which may arise as a result of accessing the Website and resulting from any information obtained directly or indirectly from the Website.

ARTICLE 3 Bis – Customer Area – Account

In order to place an order, the Customer is invited to create an account (personal area).

To do so, they must register by completing the form provided at the time of ordering and undertake to provide truthful and accurate information concerning their contact details, in particular their email address. The Customer is responsible for updating the information provided. They are informed that they can modify this information by logging into their account.

To access their personal space and order history, the Customer must log in using their email address and the password they defined when registering, which are strictly personal. As such, the Customer undertakes not to disclose them. Otherwise, they shall remain solely responsible for the use made of it.

The Customer may also request to unsubscribe by going to the dedicated page in their personal space or by sending an email to: secretariat@alphagem.eu. This will take effect within a reasonable period of time.

In the event of non-compliance with the General Terms and Conditions of Sale and/or Use, the website https://www.alphagem.eu shall have the right to suspend or even close a customer's account after sending a formal notice by electronic means and receiving no response.

Any deletion of an account, for whatever reason, shall result in the complete deletion of all personal information relating to the Customer.

The Seller shall not be held liable for any event due to force majeure, as defined by Article 1147 of the Luxembourg Civil Code, resulting in the malfunctioning of the website or server, and subject to any interruption or modification in the event of maintenance.

ARTICLE 4 – Deliveries

Products ordered by the Customer will be delivered in Belgium, Switzerland, mainland France, Luxembourg, Germany and the Netherlands.

Orders are processed from Monday to Friday, excluding public holidays. Orders are processed and shipped the day after the order is placed. Except in special cases or if one or more Products are unavailable, the Products ordered will be delivered in a single shipment.

The Seller undertakes to make every effort to deliver the products ordered within 72 hours.

The Customer is required to check the condition of the products delivered. The Customer has a maximum of 24 hours from delivery to make any complaints by email or post, accompanied by all relevant supporting documents (including photos). After this period, and if these formalities have not been complied with, the Products shall be deemed to be in conformity and free from any apparent defects, and no complaint shall be validly accepted by the Seller.

The Seller shall refund or replace, as soon as possible and at its own expense, any Products delivered whose lack of conformity or apparent or hidden defects have been duly proven by the Customer.

 

ARTICLE 5 – Right of withdrawal

In accordance with the terms of Articles L222-9 and L222-10 of the Luxembourg Consumer Code. Both ‘consumer’ customers and ‘Professional Customers’ have the right to withdraw from a contract for the sale of products (the ‘Product Contract’) within fourteen (14) calendar days of taking physical possession of the products (by the customer or by any third party other than the carrier identified by the customer), without having to give any reason or justification for this decision. 

If the right of withdrawal is exercised, the direct costs of returning the products shall be borne by the customer, unless expressly stated otherwise by us.

Exception: Personalised goods, specially manufactured or prepared goods such as masterful compositions, which are considered to be personalised products, cannot be cancelled or returned.

We will proceed with the refund or exchange within 10 working days after receipt and verification of the goods. The return costs will also be at our expense in the event of an error on our part. Items must be carefully packaged. 

Alphagem International S.A. will be obliged to refuse damaged or already opened items.

ARTICLE 6 – Seller's Liability – Warranties

In accordance with the provisions of the European Consumer Code, the Products supplied by the Seller are covered by a legal guarantee of conformity for Products that are defective, damaged or do not correspond to the order, as well as a legal guarantee against hidden defects resulting from a defect in material, design or manufacture affecting the products delivered and rendering them unfit for use.

 

ARTICLE 7 – Personal data

The customer is informed that the collection of their personal data is an essential step in the sale of products by the seller. This data is also transmitted to third parties for the delivery of products. The collection of this data is undertaken exclusively for the purpose of executing the sales contract.

As part of this study, we analysed the personal data collected on the website https://www.alphagem.eu. The results of this analysis are summarised in the following table:

Account opening

When creating a customer/user account, the information required includes personal identification data such as surname, first name, postal address, telephone number and email address for individuals. In addition, legal entities are required to provide additional information, namely their VAT number and company registration number.

Payment

As part of the financial transactions carried out on the website, the website records bank details relating to customers' accounts or their means of payment, whether credit cards or bank accounts. This bank card number is used exclusively for the management of the current order and will not be stored for future payments under any circumstances.

It is essential to determine who the personal data is intended for.

When managing personal data, it is essential to understand the limits of its use. This information is intended exclusively for use by the Seller and its employees, as well as third parties involved in the communication, sales and delivery process. Any use or disclosure of this data for purposes other than those specifically provided for is strictly prohibited.

 

ARTICLE 8 - Notice regarding intellectual property

This Website and all documents, texts, codes, content, software, videos, music, sounds, graphics, photographs, illustrations, drawings, names, logos, brands, formats, files, devices and links contained therein or linked to it (hereinafter referred to as the ‘Content’) are protected by copyright, trademarks and other intellectual property rights that belong to us or that we are authorised to use by the owners of these rights. Anyone accessing the Site is authorised to view all or part of the Content. However, the Content may not be used or reproduced (in whole or in part) for any purpose other than the sole use of the Site. Without our prior authorisation, it is prohibited to use or reproduce all or part of the Site on another website or any other communication medium, or to use or reproduce all or part of the Site for commercial purposes. In addition, any link to our Site must be subject to our prior authorisation.

 

ARTICLE 9 – Competent courts

These GTC (and any Contract relating to the Products) are governed by French law (excluding, where applicable, the Vienna Convention on the International Sale of Goods and any conflict of law rules and international conventions that may lead to the application of other legislation).

 

The French version shall prevail over any translation that may be offered. Any dispute or claim relating to these GTC or any Contract relating to the Products (including, in particular, any dispute or claim relating to their validity, interpretation, performance, termination or consequences) shall be subject to the exclusive jurisdiction of the Luxembourg courts designated in accordance with the applicable rules of jurisdiction.

 

We wish to address your concerns without having to engage in formal legal proceedings. Before filing a claim against us, if you have a dispute with us regarding our contract with you, you may contact us and attempt to resolve the dispute with us informally.

Legal Entities: Any dispute or claim relating to these GTC or any Contract relating to the Products (including, in particular, any dispute or claim relating to their validity, interpretation, performance, termination or consequences) shall be subject to the exclusive jurisdiction of the District Court of Luxembourg. 

CONSUMER ORDERS ONLY : If you are a consumer, you have the right to seek the assistance of a consumer ombudsman free of charge in order to reach an amicable resolution to a dispute with a professional.

If you would like more information on online dispute resolution, please follow this link to the European Commission's website: http://ec.europa.eu/consumers/odr/. This link is provided in accordance with Regulation (EU) No 524/2013 of the European Parliament and of the Council, for information purposes only. We are not obliged to participate in online dispute resolution. You or we will always have the option of resolving the dispute through legal action.

 

ARTICLE 10 - Severability clause

If any provision of these GTC is declared null and void, inapplicable or irrelevant by virtue of a regulation or a final decision by a competent authority, that provision shall be deemed unwritten, with all other provisions of the GTC remaining applicable.

Our failure to enforce any provision of these GTC shall not be construed as a waiver of our rights or the ability to enforce such provision at a later date.

These GTC and any document to which they expressly refer constitute the entire agreement between us, particularly with regard to any Contract relating to the Products. They supersede any prior agreement, understanding or arrangement, whether oral or written.

These GTC and any Contract relating to the Products are not intended to confer rights on any party other than you and us. No other person shall have the right to enforce any provision of the GTC or any Contract relating to the Products.

We reserve the right to modify these GTC for any reason whatsoever, including in particular in the event of a change in the organisation of our business or in the event of a legal or regulatory obligation.

 

The new version of the GTC shall be applicable from the date of its publication on the Website. Any product orders placed after the publication of the new GTC on the Website shall be governed by the new GTC. Unless otherwise required (in particular by law, regulation or court order), no amendment to the GTC shall affect product orders already in progress.

 

Contact

For any information, complaints or questions regarding these Terms and Conditions, the Website or our products, please contact us at:

Withdrawal form template:

For the attention of: ALPHAGEM INTERNATIONAL S.A. Secretariat, 76 Route de Luxembourg, L-4972 DIPPACH, Luxembourg

I hereby notify you of my withdrawal from the contract for the sale of the following goods:

Order number:

Delivery date:

Products and product references concerned:

Name of the consumer customer: 

Address of the consumer customer:

Signature of the consumer customer (only if this form is submitted on paper):

Date:

Seller's contact details:

ALPHAGEM INTERNATIONAL S.A.

76 Route de Luxembourg, L-4972 DIPPACH (Luxembourg)

Email: secretariat@alphagem.eu

Telephone: +352 26 37 85 98